Effective May 1, 2018.
THE BASES ON WHICH WE PROCESS INFORMATION ABOUT YOU
Our policy complies with Germany law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
We take seriously the protection for your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
TYPES OF INFORMATION WE COLLECT ONLINE
The types of Personal Data that we may collect while you use the Arum Europe Sites are described in this section and include both information that you provide to us and information that we collect automatically when you use the Arum Europe Sites.
For purposes of this Privacy Notice, “Personal Data” means information that identifies you or that could reasonably be used to identify you. Examples of Personal Data include name, address, telephone number, and email address.
Information You Provide
You generally do not have to register for a service or program to receive much of the information available through Arum Europe Sites. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the service, for example to access Arum Europe’s Online Store.
Personal Data You Provide When Visiting Arum Europe Sites
Arum Europe collects Personal Data that you provide on Arum Europe Sites, for example, when purchasing a product, to receive marketing products and information, contact Arum Europe customer service, or respond to Arum Europe questionnaires or surveys. This could include:
Contact Information such as your name, address, phone number, or email address
Registration Information such as your username and password.
Employment, education and other background information when you inquire about employment with Arum Europe.
Payment information (such as banking information, payment card number, expiration date, delivery address, and billing address).
Content you may provide (for example, when you complete our Online Contact Form or submit other information).
Personal Data You Share During Other Interactions with Arum Europe
You may contact Arum Europe to ask questions, discuss your concerns, or report issues regarding our products. If you communicate with or request information from Arum Europe, you may be prompted to provide your contact information as well as any Personal Data that is relevant to your request.
INFORMATION THAT MAY BE COLLECTED AUTOMATICALLY
When you use the Arum Europe Sites, we also may collect certain usage and device information automatically as described below.
We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the Arum Europe Sites. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about Arum Europe Sites and to customise content.
Cookies and Other Tracking Technologies
We also collect information about your use of Arum Europe Sites through tracking technologies such as cookies and web beacons. A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A “Web beacon” is a transparent graphic image placed on a Web site, e-mail or advertisement that enables the monitoring of things such as user activity and site traffic. These technologies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of “clickstream” data that shows your previous activities on Arum Europe Sites.
We utilize Google Display Advertising (such as Retargeting with Google Analytics, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting) to (1) show you our ads on other websites based on your prior visits to Arum Europe Sites, and (2) better understand our ad impressions and use of ad services. In connection with the Google Analytics Demographics and Interest Reporting service, we may use data from Google’s interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics to understand and improve our marketing campaigns and Site content.
Some of our online advertising takes place through Google Display Advertising. As part of this program, we use Google Analytics features such as Retargeting. In connection with that feature and others offered by ad networks, we and the operators of ad networks, including Google, may use third-party cookies (such as the DoubleClick cookie) – and in some cases first-party cookies (such as the Google Analytics cookie) – to inform, optimize and serve ads across the Internet, based on a user’s past visits to Arum Europe Sites. We also may show you ads from some of our affiliated companies when you visit Arum Europe Sites.
You can opt out of Google Ads by visiting http://www.google.com/ads/preferences. If you do not want your data used by Google Analytics, you can install the Google Analytics opt-out browser add-on at the Google Analytics opt-out page.
This Site is not designed to respond to “do not track” signals received from browsers.
To learn more about cookies and other tracking technologies, including how to disable them, please visit http://www.allaboutcookies.org/. Please note that some cookies are essential to the functioning of our Sites and deleting or disabling them will reduce the site’s functionality.
Some Arum Europe Sites are available either as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use the Arum Europe Sites, we may collect the following mobile-specific information in addition to the other information described above: device or advertising ID, device type, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your mobile operating system, the platform used to access or download the Arum 3D Site (e.g., Apple, Google, Amazon, Windows), location information and usage information about your device and your use of the Arum Europe Sites.
Information Collected from Other Sources
We may combine information about you from a visit to one Arum Europe Site with information about you from visits to other Arum Europe Sites. We may also combine information about you that is collected through the Arum Europe Sites with information that we have collected offline, as well as with information provided to us by third parties.
HOW WE USE YOUR INFORMATION
We use your Personal Data to provide you the product and services you request, communicate with you, improve your experience on the Arum Europe Sites, generally improve our products and services and for other internal business purposes. These uses may also include the recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data. The Personal Data we collect about you may be stored, and later on archived, only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.
Providing Product and Services You Request
If you choose to purchase a product or receive our services, we use the Personal Data that you provide through Arum Europe Sites to manage your orders and invoices, to process payments, to respond to your questions, provide you the services you request and offer an optimal customer experience.
You may also receive marketing information from Arum Europe and related affiliates, such as offers regarding Arum Europe related products or services, invitations to participate in surveys about our products, or notifications about special promotions. In such cases, we will use your contact and other Personal Data to send you marketing information.
Customised User Experiences
Business and Product Improvement
In order to discover new facts that could help Arum Europe better understand customer needs and help improve, develop, and evaluate product, services, materials, and programs. Arum Europe analyses the information that you have provided. For these purposes Arum Europe does not use information that can directly identify you.
Site Analytics and Improvement
We may use the information that you provide and the information we collect automatically about your use of the Arum Europe Sites to monitor user traffic patterns and preferences for site improvement, analytics and optimisation.
Registration of products
We may offer the possibility to register your products through our Site, depending on your local Site.
Process queries and generally communicate with you
We generally process your Personal Data when you contact us, send us a queries, and to follow up on your requests and questions.
Legal Basis for Processing
Under European data protection laws, Arum Europe must have a legal basis to process your Personal Data. The legal basis that applies in an instance will depend on for which of the specific purposes described above Arum Europe is processing your Personal Data:
In certain cases, Arum Europe may ask for your consent to collect and process your Personal Data. Should you choose to provide your consent, you may later withdraw your consent by contacting us as described in the “Your Privacy Choices” section. Please note that the withdrawal of consent will not affect processing which has already occurred.
In other instances, the processing of your Personal Data may be necessary in order to comply with an applicable law or regulation or for the performance of a contract to which you are subject. You may not be able to opt-out of this processing, or your choice to opt-out may impact our ability to perform a contractual obligation otherwise owed to you.
In still other instances, Arum Europe may process your Personal Data based on Arum Europe’s legitimate interests in communicating with you about our products and services, and about scientific research and educational opportunities. You have the right to opt-out of all such processing of your Personal Data. You may do so by contacting us as described in the “Your Privacy Choices” section.
INFORMATION WE SHARE
We only share your Personal Data with third parties as described below. We do not sell or rent Personal Data to third parties for their own marketing purposes.
Third-Party Advertising and Online Behavioral Advertising
You may be provided with online advertisements of Arum Europe products and services on third-party websites and mobile services that are tailored to you, for example, on the basis of information that you provide to Arum Europe or a third-party website you are visiting, or of your browsing activity, purchases, or interests. These types of tailored online advertisements may come through several sources, such as the following:
We may share with our advertising service providers your non-identifying information that we have obtained from cookies and other tracking technologies on our Arum Europe Sites.
Some Web browsers may transmit “do-not-track” signals to Web sites with which the browser communicates. As of the Effective Date of this Privacy Notice, an industry standard has not yet been established on how to respond to these signals. Therefore, Arum Europe does not currently respond to these signals.
Affiliates, Vendors and Suppliers
We have relationships with suppliers and affiliated companies, who help us operate our business and for whom it may be necessary to have access to your Personal Data in the course of providing services to Arum Europe. We will not authorise these parties to use your Personal Data for any purpose that is not related to Arum Europe and its related affiliates business operation, and we do not share Personal Data from countries that require consent, unless consent has been obtain in advance to sharing with related affiliates. We require them to handle your Personal Data collected in accordance with this Privacy Notice.
We may partner with other companies to provide you with content or services on a joint or “co-branded” basis. At a co‑branded site, you will see both the Arum Europe logo and the logo of the co-branding partner displayed on your screen. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.
If you contact Arum Europe regarding your experience in using one of our products, we may use the information that you provide in submitting reports to the designated government regulatory authority, as required of us by law.
Legal Rights and Obligations
In certain limited circumstances, Arum Europe may need to disclose your Personal Data in order to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities regarding the safety of our products, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the Arum Europe Sites. In such instances, we will take measures to protect your Personal Data to the extent possible. We also reserve the right to use Personal Data to investigate and prosecute users who violate our rules or who engage in behavior that is illegal or harmful to others or to others’ property.
Change in Organization
In the event Arum Europe decides to reorganise or divest our business through sale, merger, or acquisition, Arum Europe may share Personal Data about you with actual or prospective purchasers. We will require any actual or prospective purchasers to treat this Personal Data in a manner consistent with this notice.
YOUR POLICY CHOICE
You have the right to see and get a copy of Personal Data about you that we maintain as well as to ask us to make corrections to inaccurate or incomplete Personal Data about you. You have the right to receive data you have provided to us in a machine-readable format and to transmit that data to another controller. You may also request the erasure of your Personal Data or the restriction of its processing, or object to the processing of Personal Data about you. To seek access to Personal Data about you, to file a concern, complaint, or request for correction, or to opt-out of particular programs, please contact our Privacy Office by emailing us at email@example.com. You may also send a letter to the following address:
Arum Europe GmbH Legal Department Am Kronberger Hang 2 65824 Schwalbach Frankfurt Deutschland
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org/
For more information about your privacy rights, or if you are not able to resolve a problem directly with us and wish to make a complaint, contact your local Data Protection Authority.
In all communications to Arum Europe, please include your email address, the Web site address, mobile application, and/or the specific Arum Europe product to which you provided Personal Data (e.g., Arum 3D.com), and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Data and are contacting us by email, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in a timely manner and may need to further confirm your identity in order to process certain requests.
Arum Europe maintains reasonable technical, administrative and physical controls to secure any Personal Data collected through the Arum Europe Sites. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your financial-related information. Arum Europe cannot guarantee that unauthorized third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to Arum Europe Sites, you must weigh both the benefits and the risks.
THIRD PARTY SITES AND SOCIAL MEDIA PLUG-INS
Accessing Our Sites Globally
This site is owned and operated by Arum Europe, but the information you provide may be accessible to our affiliates, vendors, and suppliers in other countries in accordance with this policy. Furthermore, if you are visiting this site from a different country, your communication with us will necessarily result in the transfer of information across international borders. The level of legal protection for Personal Data is not the same in all countries; however, we will take the security measures described in this Privacy Notice in an effort to keep your information secure. By using this site, you understand that your Personal Data will be stored and processed in the United States and in any country to which we may transfer your information in the course of our business operations.
If you would like to get in touch with us with regards to your personal data, please e-mail us at firstname.lastname@example.org or contact us at:
Arum Europe GmbH Legal Department Am Kronberger Hang 2 65824 Schwalbach Frankfurt Deutschland
List of cookies we collect
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
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